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    • Invest in Your Leadership. Comprehensive Support for Deans, Chairs, Supervisors, Faculty, and Staff.

      • Academic Innovation
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      • Chairs
      • Deans
      • DEI & Inclusive Leadership
      • Faculty Success
      • Leadership Skills
      • Service Excellence
      • Supervision
    • Save up to $1,500 on membership before June 30, 2024
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      • See All Training Areas
      • Academic Innovation
      • Advancement
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      • Faculty Success
      • Institutional & Academic Planning
      • Leadership Skills
      • Service Excellence
      • Student Success
      • Supervision
      • Title IX & Compliance
    • Five Paths to Leadership℠ Self-Assessment
  • Custom Training
    • Custom Training

      On-Campus, Virtual, or Blended

      Maximize team learning and team cohesion by customizing our training programs that meet your specific needs and objectives.

      Learn More
    • On Campus Workshop Information
  • Coaching

    • Coaching

      • Our Approach
      • For Leaders
      • For Faculty
      • For Groups and Teams
      • Our Coaches
    • Hands typing on keyboard
    • Accelerate Your Career
      Find out how our vetted higher ed coaches can support your professional goals, whether you are an emerging or experienced leader within faculty or administration.

      Explore Coaching
  • Job Board
      • Find a Job
      • Post Jobs
      • Career Coaching
    • Young professionals in a meeting

    • Find Your Next Career Move in Higher Ed

      HireEd Careers seeks to amplify historically marginalized talent, individuals invested in professional growth, and innovators.
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Customer Service Skills Training: Certification for Higher Education Professionals

March 27 - 29, 2024 | Online

Virtual Conference

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Advancing Customer Service on Your Campus: Train the Trainer Certification

September 30 - October 1, 2024 | Denver, CO

Student friends

Student Retention: A Discussion of Practices & Approaches During Uncertain Times

Webcast Recording

Major Gift Officer Training and Onboarding - Photo of an Open Highway and Long Road Ahead

The Road to Adaptive Learning: Improving Comprehension, Easing Faculty Burden

Blog

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Creating a Culture of Care

Webcast Recording

Creating a Culture of Care

Free for All-Inclusive Members

Building blocks

Building a Sustainable Culture of Service Excellence

Webcast Recording

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Managing Difficult Customers

Webcast Recording

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Managing Student and Employee Complaints

Webcast Recording

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Improving Advising: A Five-Step Plan

Blog

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The Impact of Enhancing Customer Service in Higher Education: A Discussion Series

Live Webcast

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Training Frontline Student Leaders in Customer Service

Free for All-Inclusive Members

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Have It Your Way (or Not): Customer Service Across Generations

Webcast Recording

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Building a Transformative Mindset on Your Team

Virtual Training Recording

STEM students in college classroom

A Toolkit to Reengaging and Reconnecting with Students Post-COVID

Virtual Training Recording

College students

Working with Institutional Data for Student Retention

Virtual Training Recording

Academic advising: Image of an advisor and a student in conversation

Advising: Meeting Student Needs?

Blog

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The Dual Role of Faculty Advising in Faculty Leadership and Student Success: A Time for Discussion

Webcast Recording

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Managing the Whole Student Life Cycle: A Discussion for Higher Ed Leaders

Webcast Recording

College students

Integrating Guided Pathways and Learning Communities to Enhance Student Retention

Free for All-Inclusive Members

Lonely Student

Taking a Student-Centered Approach to the Probation Process

Free for All-Inclusive Members

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Engaging Meaningfully with First-Generation Graduate Students to Increase Retention

Free for All-Inclusive Members

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Culturally Responsive Customer Service: A Holistic Approach to Student Retention

Free for All-Inclusive Members

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Discovering and Acting on Your Students’ Post-Pandemic Online Preferences: An Update

Blog

Selecting a Vendor to Augment Your Student Success Efforts

Free for All-Inclusive Members

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Retaining Black Men: Strategies for Before, During, and After College

Free for All-Inclusive Members

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Setting Up Your Institution for a Community Partnership

Free for All-Inclusive Members

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Successes and Challenges in Implementing First-Generation Student Programming: A Time for Discussion

Webcast Recording

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Increasing Student Retention and Completion Rates through Proactive Advising

Free for All-Inclusive Members

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Forging On and Off Campus Partnerships to Support Students’ Emergency Needs

Virtual Training Recording

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