Customer Service Skills Training: Certification for Higher Education Professionals
March 27 - 29, 2024 | OnlineVirtual Conference
Customer Service Skills Training: Certification for Higher Education Professionals
March 27 - 29, 2024 | OnlineVirtual Conference
Advancing Customer Service on Your Campus: Train the Trainer Certification
September 30 - October 1, 2024 | Denver, CO
Webcast Recording
Free for All-Inclusive Members
Building a Sustainable Culture of Service Excellence
Webcast Recording
Webcast Recording
Managing Student and Employee Complaints
Webcast Recording
Training Frontline Student Leaders in Customer Service
Free for All-Inclusive Members
Have It Your Way (or Not): Customer Service Across Generations
Webcast Recording
Building a Transformative Mindset on Your Team
Virtual Training Recording
A Toolkit to Reengaging and Reconnecting with Students Post-COVID
Virtual Training Recording
Working with Institutional Data for Student Retention
Virtual Training Recording
Integrating Guided Pathways and Learning Communities to Enhance Student Retention
Free for All-Inclusive Members
Taking a Student-Centered Approach to the Probation Process
Free for All-Inclusive Members
Engaging Meaningfully with First-Generation Graduate Students to Increase Retention
Free for All-Inclusive Members
Culturally Responsive Customer Service: A Holistic Approach to Student Retention
Free for All-Inclusive Members
Selecting a Vendor to Augment Your Student Success Efforts
Free for All-Inclusive Members
Retaining Black Men: Strategies for Before, During, and After College
Free for All-Inclusive Members
Setting Up Your Institution for a Community Partnership
Free for All-Inclusive Members
Increasing Student Retention and Completion Rates through Proactive Advising
Free for All-Inclusive Members
Forging On and Off Campus Partnerships to Support Students’ Emergency Needs
Virtual Training Recording