AI Pro memberships
All sales are final. No cancellations or refunds are allowed after membership benefits have been provided.
For in-person conferences, substitute registrants are welcome and may be named free of charge at any time. If you cancel 8 weeks or more prior to the first date of the conference, you will receive a full refund, less a $100.00 service charge per attendee.
If you cancel within 8 weeks of the first date of the conference, you are not entitled to a refund. However, as a courtesy, we will allow you to apply your payment, less the service charge, toward a future purchase within one year from the date you cancel. Your payment is transferable to another person from your institution if you wish.
If you purchased tickets to a conference without providing attendee information, all attendee information must be received with two (2) weeks of the start of the event.
Please note that if you do not attend and you do not contact us in advance to cancel as described above, you are responsible for the entire payment.
For online trainings consisting of at least one live training date:
For online trainings, you will receive a full refund, less a $75 service charge, if you cancel 8 weeks or more prior to the live training date.
If you cancel within 8 weeks of the first live training date, you are not entitled to a refund. But as a courtesy, we will apply your payment, less a $75 service charge, towards a future purchase within one year from the date you cancel. Your payment is transferable to another person from your institution if you wish.
You may name a substitute primary participant free of charge at any time prior to the first live training date.
If available, you may switch the live training format to a Digital Recording, free of charge.
For Digital Recordings, Print Books, Digital Books, and Proceedings Binders:
All sales are final. No cancellations or refunds are provided.
Product Specific Information
Academic Impressions conferences do not require prepayment..
To find information on booking your hotel room for the conference, please refer to your confirmation email which was sent to each attendee immediately following registration. If you are unable to locate this information, please refer back to the conference event page, where you will find detailed location information, including the hotel phone number, the block rate, and the block dates.
All attendee information is due two (2) weeks before the start date of the conference. This ensures that the attendee’s information is included in the roster, that they have a name badge and materials onsite, and that we have an accurate count for space and food. If you are unable to provide this information within this timeframe, please call our office at 720.488.6800.
No, Live webcasts do not require prepayment. Your participation in a live webcast is unaffected by payment status.
Login instructions will be sent twice before the live event - once in the Registration Confirmation email immediately after purchase, and again one business day before the live event. To ensure deliverability, please add firstname.lastname@example.org to your whitelist, and be sure to check your Spam/Junk folder if you do not see the email. If you do not receive your login instructions, please either email us at email@example.com or call us at 720.488.6800 before the start of the event.
Yes, Digital Recordings do require prepayment. Digital recordings are accessible through your My Content section of the website within 10 business following the date of the live webcast, upon receipt of payment.
Digital Recordings are permanent recordings that can be used by you or any member of your institution.
Yes, all books, whether printed or digital, require prepayment before the order is fulfilled.
Print books are shipped within 10 business days of the receipt of payment. Books are shipped via USPS Priority Mail, and you will receive a shipping confirmation on the date your order goes out. US orders typically arrive within 3 business days of shipment. Canadian and international orders can take up to 3 weeks to arrive at their destination.
Digital books will be accessible through the My Content section of the website immediately following receipt of payment.
Yes, AI Pro memberships do require prepayment. Memberships are activated upon receipt of payment. For membership terms and conditions, click here.
Binders are shipped within 10 business days following the conclusion of a conference, upon receipt of payment. Binders are shipped via USPS Priority Mail and will generally be delivered to US locations within 3 business days, and to Canadian and International locations within approximately 3 weeks of shipment.