Customer Service Skills Training: Certification for Higher Education Professionals
March 27 - 29, 2024 | OnlineVirtual Conference
Customer Service Skills Training: Certification for Higher Education Professionals
March 27 - 29, 2024 | OnlineVirtual Conference
Advancing Customer Service on Your Campus: Train the Trainer Certification
September 30 - October 1, 2024 | Denver, CO
Webcast Recording
Free for All-Inclusive Members
Building a Sustainable Culture of Service Excellence
Webcast Recording
Webcast Recording
Managing Student and Employee Complaints
Webcast Recording
Have It Your Way (or Not): Customer Service Across Generations
Webcast Recording
Culturally Responsive Customer Service: A Holistic Approach to Student Retention
Free for All-Inclusive Members
Foundations of Customer Service Video Course
Free for All-Inclusive Members
Assessing Incoming Student Readiness for Online Learning
Webcast Recording
Centralizing the Scholarship Administration Process (Webcast Recording)
Webcast Recording
Cross-Training Admissions and Financial Aid Staff
Webcast Recording
FERPA Hot Topics: Big Challenges Solved Webcast Recording
Webcast Recording
FERPA for Faculty Webcast Recording
Webcast Recording
Auditing and Improving Customer Service on Your Campus
Webcast Recording
Customer Service Training for Financial Aid Staff Webcast Recording
Webcast Recording
Online One-Stop: Improving Efficiency and
Quality of Service
Webcast Recording
Offering Credit for Prior Learning Assessment
Webcast Recording