Over the past decade, service excellence in higher education has become a growing topic of interest. As colleges and universities work to attract and retain students and employees, campus leaders are pressed to find new ways to enhance stakeholders’ overall experiences and satisfaction. Competition for students has never been so strong- and students are “shopping” to find the best fit, experiences, and value. Enhancing service excellence can be a differentiator in making your institution the school of choice in a sea of choices.

Academic Impressions is a leader in creating long-term partnerships with institutions to help enhance campus service cultures. What makes us unique is that our work is solely focused on higher and post-secondary education, while learning and applying best practices from businesses and industry. All of our subject matter experts understand the struggles to enhance “customer service” at institutions who resist referring to students and others as customers- because they’ve worked on campuses around the country.