Product FAQs
Online memberships
All sales are final. No cancellations or refunds are allowed after membership benefits have been provided.
Virtual Conferences and Online Bootcamps
All sales are final. Registrations are tied to your email address; access to a Virtual Conference is restricted to the person who is listed as the registrant on the event. Login information cannot be shared, and content cannot be simulcast to other participants.
For non-members, substitute registrants for Virtual Conferences and Online Bootcamps are welcome and may be named free of charge at any time. For members, free or discounted registrations can be switched to any active user on your membership at any time.
No refunds will be issued for cancellations. However, as a courtesy, we will allow you to apply your payment, less a $100 service charge, toward a future purchase within one year from the date you cancel. This credit can be used by any individual at your organization for any product or service including online membership.
Conferences/Workshops
For in-person conferences, substitute registrants are welcome and may be named free of charge at any time.
No refunds will be issued for cancellations. However, as a courtesy, we will allow you to apply your payment, less a $100 service charge, toward a future purchase within one year from the date you cancel. This credit can be used by any individual at your organization for any product or service including online membership.
If you purchased tickets to a conference without providing attendee information, all attendee information must be received with two (2) weeks of the start of the event.
Please note that if you do not attend and you do not contact us in advance to cancel as described above, you are responsible for the entire payment.
For online trainings (e.g., webcasts, virtual trainings) consisting of at least one live training date:
For online trainings, no refunds will be issued for cancellations. However, as a courtesy, we will apply your payment, less a $75 service charge, towards a future purchase within one year from the date you cancel. This credit can be used by any individual at your organization for any product or service including online membership.
Non-members may name a substitute primary participant free of charge at any time prior to the first live training date. For members, free or discounted registrations can be switched to any active user on your membership at any time.
For Webcast Recordings, Print Books, Digital Books, and Proceedings Binders:
All sales are final. No cancellations or refunds are provided.
Payment methods accepted: Visa, MasterCard, American Express, ACH/EFT, Pay by Invoice. Invoices are due on receipt.
Conferences
Academic Impressions conferences do not require prepayment..
To find information on booking your hotel room for the conference, please refer to your confirmation email which was sent to each attendee immediately following registration. If you are unable to locate this information, please refer back to the conference event page, where you will find detailed location information, including the hotel phone number, the block rate, and the block dates.
All attendee information is due two (2) weeks before the start date of the conference. This ensures that the attendee’s information is included in the roster, that they have a name badge and materials onsite, and that we have an accurate count for space and food. If you are unable to provide this information within this timeframe, please call our office at 720.488.6800.
Live Webcasts
No, Live webcasts do not require prepayment. Your participation in a live webcast is unaffected by payment status.
Live webcast purchases provide one site license to access the event. Login information cannot be shared, and content cannot be simulcast to other participants.
Login instructions will be available in the purchaser’s account under My Trainings & Registrations. If the purchaser is not the attendee, please contact us at 720.488.6800 or email webcasts@academicimpressions.com so access information can be moved into the participant’s account.
We will send you an email the day before the live webcast to remind you to log into your account to access login information. To ensure deliverability, please add webcasts@academicimpressions.com to your whitelist, and be sure to check your Spam/Junk folder if you do not see the email.
If you have trouble logging in, please call us at 720.488.6800 before the start of the event.
Webcast Recordings
No, Webcast Recordings do not require prepayment. Webcast Recordings are accessible through your My Trainings & Registrations section. Please note, all orders are final – if you place an order for a webcast recording, you must pay your invoice.
Digital Recordings are permanent recordings that can be used and viewed by the person who ordered the recording.
Books
Yes, all books, whether printed or digital, require prepayment before the order is fulfilled.
Printed
Print books are shipped within 7 days of receipt of payment. Due to COVID-19, shipping times may vary. Books are shipped via USPS Priority Mail, and you will receive a shipping confirmation on the date your order goes out. US orders typically arrive within 3 business days of shipment. Canadian and international orders can take up to 3 weeks to arrive at their destination. If there is a delay due to extenuating circumstances, someone from Academic Impressions will contact you to discuss when the book(s) will be expected to be shipped.
Digital
Digital books will be accessible through the My Trainings & Registrations section of the website immediately following receipt of payment.
Assessments
Yes, Assessments do require prepayment.
Assessments will be accessible through the My Trainings & Registrations section of the website immediately following the receipt of payment.
Memberships
Yes, Online Memberships do require prepayment. Memberships are activated upon receipt of payment. For more information visit Membership FAQs
Academic Impressions has a 100% satisfaction guarantee. If you’re unhappy with your membership for any reason, please let us know within two weeks of your activation date to receive a full refund.
Proceedings Binders
Yes, Proceedings Binders do require prepayment.
Binders are shipped within 10 business days following the conclusion of a conference, upon receipt of payment. Binders are shipped via USPS Priority Mail and will generally be delivered to US locations within 3 business days, and to Canadian and International locations within approximately 3 weeks of shipment. If there is a delay due to extenuating circumstances, someone from Academic Impressions will contact you to discuss when the proceedings binder(s) will be expected to be shipped.