Archives: Events

Live Events

Mastering Frontline Customer Service: Strategies for Leadership and Success

Supporting your team in frontline customer service roles can be challenging. On a daily basis, you likely see members of your staff striving to meet customer demands, manage volatile situations, and muddle through mundane tasks—all while managing their own stress to seek workplace satisfaction. Although meeting the needs of students, families, staff, and faculty are the primary goals of your frontline team, your goal is to provide them with the skills and training necessary to navigate their difficult work.    This one-and-a-half day in-person conference is designed for your employees who work on the frontline in higher education. This unique opportunity will engage your team in learning about their own leadership styles to enhance customer service in three critical ways, in order to:   

Public Speaking Bootcamp: A Hands-On Approach to Developing and Delivering Effective Communication 

Communication is a critical skill for leaders. As challenges facing higher education grow more complex and communication methods more diverse, the need to feel confident in your ability to speak publicly is essential.  This bootcamp, spanning four two-hour sessions, is led and facilitated by an experienced higher education leader with extensive expertise in teaching and engaging in public speaking. You will practice essential skills such as developing clear and effective content, how to understand and reduce public speaking anxiety, and how to confidently deliver your message.    Highlights of this program include:   A Highly Personalized Experience Your registration for this bootcamp includes four weekly small-group sessions with our expert faculty, as well as feedback and learning as a part of a cohort of learners. A hallmark of the Academic Impressions bootcamp experience, this focused attention will provide you with the space and time to identify and work toward your public speaking goals and to also identify next steps to keep you learning and growing beyond the four sessions. To preserve the intimate and interactive nature of this training, the bootcamp is limited to 12 participants. Register early to reserve your spot! You can also consider adding three success coaching sessions with […]

Inclusive Leadership Certificate Program: Build Your Skills and Self-Awareness – June Cohort

Effective leadership is inclusive leadership. When our colleagues feel they can show up authentically in all aspects of their identities and contribute without fear of repercussion, we’re building stronger teams and stronger organizations. But this doesn’t happen automatically—it takes time, intention, and continuous learning and growth.  Our Inclusive Leadership Certificate Program: Build Your Skills and Self-Awareness is designed as a first step on that journey. Academic Impressions’ leadership model takes a holistic approach to leadership across four key dimensions: self-awareness and personal development, interpersonal leadership skills, team development, and leading at the organizational level. This program takes you on a deep dive into self-awareness and personal development to help you to become a more inclusive leader. You can participate individually or with your team in this 4-week program, which explores four key questions:  Each week includes resources and practical strategies to help you to lead more inclusively. The course culminates in a draft of your inclusive leadership philosophy which you can use as a guide in the future—because this work does not end with the conclusion of the program. 

Self-Awareness as Your Superpower: A Certificate Program for Department Chairs (April Cohort)

They lead the way they do because they study their own attitudes, behaviors, and motives. However, the most effective department chairs also practice “other-awareness,” which means that they study the impact of their attitudes, behaviors, and motives on others. And this can be your superpower, because it increases your effectiveness in developing meaningful relationships with your stakeholders, including your dean, faculty, staff, and students.  Join us for a four-week certificate program designed to help you build your self-awareness superpower.  Throughout this course, you’ll explore:    As a final activity, you will create a personalized definition of leadership—something that communicates who you are as a leader—and you’ll discuss with your peers how you can apply it to a current leadership challenge you’re facing now.   

Self-Awareness as Your Superpower: A Certificate Program for Department Chairs (January Cohort) 

Self-awareness lies at the heart of effective leadership. A self-aware department chair understands why they lead the way they do because they study their own attitudes, behaviors, and motives. However, the most effective department chairs also practice “other-awareness,” which means that they study the impact of their attitudes, behaviors, and motives on others. And this can be your superpower, because it increases your effectiveness in developing meaningful relationships with your stakeholders, including your dean, faculty, staff, and students.  Join us for a four-week certificate program designed to help you build your self-awareness superpower.  Throughout this course, you’ll explore:    As a final activity, you will create a personalized definition of leadership—something that communicates who you are as a leader—and you’ll discuss with your peers how you can apply it to a current leadership challenge you’re facing now.   

Five Paths to Leadership℠ Results Debrief Session (January 26, 2024)

Now included in membership! Academic Impressions’ Five Paths to Leadership℠ Assessment has been leveraged in our leadership programs for years. Thousands of leaders in higher ed have benefited from this dynamic model that explores and reveals how one’s leadership styles manifest under normal circumstances—and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, and allows you to more effectively plan, communicate, strategize, and, ultimately, lead. Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. During the workshop, we’ll walk through:

Fundraising for Deans

As a Dean, you hold numerous responsibilities, and fundraising is likely a critical part of your portfolio. You are probably also finding the philanthropic landscape more competitive than ever, as donors are becoming more selective with their giving. To be a successful fundraiser, it is important to understand how to align your interests with those of donors seeking to make significant societal differences.  Join us for this one-and-a-half-day interactive conference, led by renowned university advancement consultant Jim Langley. Jim will help you to learn how to more effectively listen to prospective donors and align their personal values with the goals of your academic unit. Through group discussions and activities, you will:   Meet us in Denver, and begin to unlock new philanthropic strategies within your unit.   

Supervision Certificate Program – January 8 Cohort

All too often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an equally effective culture where each individual can contribute to team success. Join us online for a four-week bootcamp specifically designed for higher education supervisors who are new to their roles or looking to deepen their skills.

Loading survey...