Managing Student and Employee Complaints
In part one of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for managing common student and employee complaints to enhance satisfaction and retention.
Event Category: Live Webcast
Understanding and Clarifying Faculty Mentoring Roles
As faculty navigate mentoring relationships, a number of challenges can arise as a result of expectations and roles not being as clearly defined as possible. Mentors can serve in many different roles for mentees, including coaches, confidants, teachers, guides, advocates, sponsors, and more. Mentors may even move between roles depending on the needs of their mentees. It is important therefore for mentors and mentees alike to have the same understanding of the mentoring relationship in order to avoid challenges like role confusion, role expansion, and role overreach. Join us for a one-hour discussion focused on how to identify the potential role difficulties in mentoring relationships and how to overcome those difficulties. Drawing on the work of Katharine Stewart in Make the Most of Mentoring: Best Practices and Core Principles for Mentors and Mentees, we will:
2024 Title IX Educational Series: Final Recommendations and Q&A
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team. Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.
2024 Title IX Educational Series: Athletics and Final Q&A
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team. Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.
2024 Title IX Educational Series: Protections for Pregnant & Parenting Students
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team. Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.
2024 Title IX Educational Series: The New Grievance Process – Part II
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team. Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.
2024 Title IX Educational Series: The New Grievance Process – Part I
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team. Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.
2024 Title IX Educational Series: Expansion of Title IX Protections and Definitions
As Title IX Coordinators, you have likely already started to brace yourself for the anticipated sweeping changes to the Title IX regulations. As the designated Title IX leader for your campus, you are responsible not only for updating your policies and procedures, but also for communicating those changes thoughtfully and effectively with students, faculty, staff, and members of your Title IX team. Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking—before you need to ensure compliance with the law. Our expert panel will share practical recommendations and their analysis of the new law, as well as how they effectively prepared their campus communities for the changes that lie ahead.
Preparing for Difficult Conversations as Faculty
Whether through conflicts in research groups, having to negotiate boundaries around service, or dealing with academic dishonesty in students, faculty can often be confronted with the need for difficult conversations. But even knowing there is a need, it is all too easy to avoid the hard conversations due to overwhelming emotions, discomfort with conflict, or fear of the situation escalating. Preparing for difficult conversations beforehand can therefore help faculty feel more of a sense of control over the situation as well as helping to manage their internal narrative. Join us for a one-hour training on how to prepare for difficult conversations as faculty. Drawing from Anita Kite’s work in Managing Difficult Conversations as Faculty, we will walk through the four precautions in preparation, including: You will have the chance to reflect on how you would respond to some specific scenarios, and to plan for any difficult conversations you may need to have using helpful tips and strategies.
Making the Ask of a Future Mentor
Having a network of support throughout your career is key to success and sustainability. As faculty, you may have been assigned a mentor—or matched with one through a formal mentoring program. With this in mind, you may need to ask for mentoring support from other faculty, staff, or professionals you know in order to enhance one particular area of your work. These relationships can often be short-term and centered around a specific need. Making that “ask” of someone clearly and concisely will help potential mentors to match themselves with your needs and understand the time commitment you are asking for. Join us for a discussion on how to “make the ask” of a potential mentor in order to develop a mentoring network for yourself. Drawing from Katharine Stewart’s work in The Consultative Approach to Mentoring: Building a Network of Support, we will: You will leave the discussion with a sense of who you may need to reach out to for short-term mentorship, along with some valuable strategies to use to reach out to them.