Course Category: Webcast Recording

Re-examining Pandemic-Era Assumptions in Faculty Life: A Discussion for Faculty Affairs & Academic Leaders

The fall of 2023 marks three and a half years since the pandemic began. Though daily routines have resumed for many, there are a core set of practices and assumptions that became characteristic of faculty life during pandemic times that have yet to dissipate. As academic leaders charged with supporting the success and well-being of faculty, we must find ways to help our faculty and institutions re-examine these assumptions by answering questions like: Join us for a free webinar session to discuss these and other related questions. You’ll hear from our panelists, Joanna Brooks, Associate Vice President for Faculty Advancement and Student Success at San Diego State University, and Colleen Ryan, Associate Vice Provost for Faculty & Academic Affairs, as well as your peers in similar positions across the country. You will leave with a better sense of how these conversations are unfolding at other institutions and equipped with new ideas you can use to begin to challenge these assumptions on your own campus.

Title IX 2023: Considerations for Preparing Your Campus Leaders Now

New Title IX regulations are coming soon. Title IX Coordinators know all too well the variety and amount of effort required to align their institutional policies and procedures to ensure compliance with the new regulations. With this in mind, there are early steps you can take that will enable your campus leaders and partners to see you as the trusted expert and leader in this change process. Join us for an engaged discussion about the practical steps you can start implementing right away as the clock starts ticking-before you need to ensure compliance with the law. Our expert panel will share practical recommendations and lessons learned from their past experiences, as well as how they effectively prepared themselves and their campus leaders for what lay ahead.

Training Frontline Student Leaders in Customer Service

As institutions prepare to open for the new academic year, training frontline student leaders-including Orientation Leaders, Resident Assistants, and front desk workers-is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff training leaves your most prominent frontline ambassadors ill-equipped to make a great first impression. This webcast will provide an overview of the skills that student leader training programs should incorporate in order to highlight the importance of customer service, including:

Transitioning Campaign Success into Evergreen Giving Opportunities

Campaigns are long-term, effort-intensive fundraising cycles that require hard work and commitment from Advancement staff, university and volunteer leaders, and donors. When a campaign comes to a close, the institution must balance the celebration of its accomplishments and gratitude for donors with the ongoing need for philanthropic support, all in the setting of inevitable potential for staff and donor fatigue. The best practice is to couple campaign-close communications with a focused effort that capitalizes on the momentum garnered during the campaign to transition into an evergreen philanthropic marketing and communications effort. This underutilized practice showcases high potential investment opportunities – thus, keeping philanthropy alive well beyond a campaign. Creating giving opportunities beyond the close of a successful campaign does not happen by chance. It requires a coordinated effort with your marketing and communications team to ensure that they are prepared to best position your institutional needs while also celebrating the impact of the campaign and honoring the donors who helped to make it a success. Join us to learn the steps UC San Diego took in their transition to create a post-campaign evergreen giving opportunity-and how you might adapt their approach to your own unique institutional context.

Navigating Higher Education Politics as Mid-Career Faculty: A Time for Discussion

As faculty move through the mid-career stage, they can face additional career hurdles and possibilities. Higher education feels more unstable than ever, with challenges from state legislatures to funding and tenure, struggles with student engagement and mental health, and greater numbers of faculty and staff leaving for jobs outside universities. Faculty who are able to respond to these challenges with flexibility and by generating connections on their campuses can see them as opportunities, and thus are better able to make career decisions intentionally. Join us for a one-hour discussion facilitated by Dr. Edmund Acevedo to consider what it takes to successfully navigate the politics of higher education at the mid-career stage. You will have the chance to:

Supervising Multigenerational Teams: Building Understanding to Support Success

Your team may have up to five generations working together, a phenomenon that is unique to our time in history. This generational diversity makes our teams stronger and more ready to meet the needs of an increasingly diverse student population. To leverage the full strength that comes from this generational diversity, however, supervisors must first understand the value of and know how to appreciate the unique styles and preferences of each team member.   Join our facilitator and your peers across the country to share best practices and experiences for increasing all of our understanding on successfully supervising multigenerational teams. You will come away from the training with the following:  

Have It Your Way (or Not): Customer Service Across Generations

A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. These varying preferences have great impact on the campus culture as a whole, as well as on the diverse knowledge and skills service providers need in order to deliver great experiences for all. This virtual training will provide you with a greater awareness of the varying preferences for customer service that exist for employees and students in college and university communities, as well as a look at how service providers can modify styles to meet expectations and enhance the university experience across generations.

World War Z? The Impact of Multiple Generations on Campus

With more generations in the workplace than ever before, there is no shortage of jokes, social media flurry, and casual speculation about the Millennials in your team meeting or the Boomer down the hall. Interestingly, while we love to discuss these topics, very few people actually know what their differences are beyond vague stereotypes like “work ethic” and “quiet quitting.” Many of these conversations also lack the nuance that includes a judgement-free understanding of why the generations are different. This session will demystify the strengths and weaknesses of each generation, confirm that your favorite 15-year-old TikTok influencer is not a millennial, and provide you with information that you can use to navigate the varying work styles, expectations, and communication patterns that you encounter across generations in your everyday context.

Effective Donor Cultivation Strategies for Academic Deans

Donor cultivation is a critical element of sustainable fundraising practices. Academic deans must employ strategies that are aligned with the donor’s personality, values, and philanthropic outlook to meaningfully develop the donor relationship. Without this intentional approach to donor cultivation, less strategic fundraising strategies may cause a dean to fail to build a relationship with a donor that would allow them to contribute through the institution in a way that is aligned with how they want to impact the world. Join us for this one-hour training to learn how to use specific strategies to foster relationships with your donors in individualized ways. You will identify the key principles of donor cultivation, learn what to listen for in donor conversations, and consider different methods of donor engagement while working through real-world donor scenarios.

Encore and Live Q&A: Bridging the Process Gap for Major Gifts Between Advancement Services and Frontline Fundraising

When your institution receives a major gift, whether in the form of one single gift or through a multi-year pledge, it is important to manage that gift accurately. This includes placing the gift in its appropriate account on campus, ensuring that pledge reminders are sent out and payment secured in a timely manner, and that the donation is used according to donor intent. However, when frontline fundraisers introduce new gifts, the institutional destination and purpose of the gift can get lost in translation as it makes its way to advancement services for processing. Therefore, it is vital to ensure that the processes between advancement services and frontline fundraising are sound, and that communication is consistent to prevent circumstances that can lead to loss in revenue, missed pledges, or money spent incorrectly. Join us for this online training to learn how the University of Utah created a new position to specifically address these common problems within advancement. This session will help your shop to identify and scale your current process by adopting some of Utah’s best practices to better streamline communication across these two areas.

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