Course Category: Free for All-Inclusive Members

Customer Service Skills Training: Certification for Higher Education Professionals

Customer Service Skills Training: Certification for Higher Education Professionals March 23 – 25, 2022 Gain the knowledge and skills you need to provide high quality customer service in the higher education environment. EVENT INFORMATION Check back soon for links! ENSURE YOUR TECHNOLOGY IS READY This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully: Audio & Visual Needs

Comprehensive Student Retention Strategies for Men of Color

Comprehensive Student Retention Strategies for Men of Color February 15 – 16, 2022 Learn practical student retention strategies to better support men of color on your campus. Welcome to your course page for your virtual conference! We’ll be adding links to meeting rooms, schedules, social media, and course materials as they become available. Make sure to check back as it gets closer to your conference! EVENT INFORMATION Check back soon for links! ENSURE YOUR TECHNOLOGY IS READY This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully: Audio & Visual Needs

Anticipating and Overcoming Objections in Frontline Fundraising

The fear of objections in frontline fundraising can get in the way of productive conversations with prospects. However, objections can be the first step to receiving a donor gift if we are prepared to listen closely and share a response that encourages new discussion and conversation. Join us for this online training to learn how to anticipate objections throughout the donor cycle, and how to utilize each response as an opportunity to learn and deepen the relationship. Through the technique of probing questions, our expert Kathy Drucquer Duff will demonstrate how to address common objections as well as how to extrapolate objections unique to your institution or initiative. This session will provide you with specific language you can share and practice with your team.

The Ins and Outs of Publishing Your Scholarly Work: A Training for Faculty Researchers

The reasons to publish your scholarly work range from practical to noble. Whether it be to advance your career, position yourself to receive extramural funding, advance your field, or achieve status and recognition, publishing makes you an important player in your discipline and is a prerequisite to achieving tenure. This training will provide an overview on publishing including why you should publish, where to publish, how to develop a strategy that is in line with your overall career aspirations, and how to accept that initial manuscript rejection is part of the process and use it to your advantage.  

Improving Campus Collaboration for Effective Parent and Family Giving

From the moment a student signs their letter of intent to the day they graduate, parents of undergraduate students typically have a 4-year window to give to your institution. Your development strategy for parent and family giving needs to be strong and should be a collaboration between student affairs, enrollment management and alumni relations. When communication to parents across these divisions is aligned, it can foster an environment of engagement that leads to more giving. Join us online to learn how the parent and family giving model at the University of California San Diego fosters a collaborative environment that leads to effective and impactful parent and family giving. Our expert instructor will also discuss: The variety of programming that parents and families can contribute to, from student organizations to on-campus activities. How to use data to identify parents and families most likely to become development prospects and volunteers. Stewardship strategies that keep parents informed and engaged throughout their giving lifecycle.  

Institute for Annual Giving

Institute for Annual Giving January 20 – 21, 2022 Keep your annual giving strategy competitive by incorporating best practices in donor data management, solicitation, and stewardship. Welcome to your course page for your virtual conference! We’ll be adding links to meeting rooms, schedules, social media, and course materials as they become available. Make sure to check back as it gets closer to your conference! EVENT INFORMATION Check back soon for links! ENSURE YOUR TECHNOLOGY IS READY This workshop is intentionally designed to allow for maximum learning, connections, and engagement. We advise the following in order to participate fully: Audio & Visual Needs

Create a More Inclusive Experience for your LGBTQIA+ Alumni

One of the fastest growing demographics on college campuses and in alumni populations is the LGBTQIA+ community who are expressing a greater variety of gender and sexuality than ever before. This breakthrough in social acceptance of how your alumni identify themselves requires institutions to rethink an engagement approach that has been honed over decades for a population that has largely identified as cisgender and heterosexual. Understanding the nuances of gender and sexuality of your alumni is key to creating an inclusive and welcoming environment. Join us online to learn, discuss, and share how institutions are positioning themselves to engage their LGBTQIA+ alumni community. During this training, you will learn about: Data on who the LGBTQIA+ community is on college campuses What gender means now and how that impacts strategic engagement How to create an inclusive and welcoming environment in alumni programming Promising practices for LGBTQIA+ engagement and advocacy by staff and volunteer-led alumni organizations

Ethical Considerations for Screening Donors to Protect Institutional Reputation

How much risk is your institution willing to take upon receiving a gift? This question is one that every advancement shop should answer or, at minimum, have discussed with their team members to devise a plan that mitigates liability. With an institution’s reputation being an intangible asset based upon the public’s trust and support, damage to this carefully managed image can result in legal complications and ultimately, the loss of fundraising revenue. As a result, part of your role as a major gift officer is to protect your institution’s reputation through strategic screening of potential donors and their gifts. Join us online to learn how Yale University recommends how you can position yourself in donor conversations to uncover potential risks to your institution. In this training, you will learn ethical considerations behind big gifts by learning about Yale’s reputational risk methodology and how to thoroughly screen donors for risk throughout the fundraising lifecycle. Participants will explore case studies that help you practice identifying risk in donor conversations and apply the tools provided in the training to these kinds of conversations.

Cultural Intelligence: A Training for Higher Ed Leaders

To operate effectively in today’s higher ed environment, leaders must continuously broaden their own lens of cultural understanding. Leaders are constantly interacting with people who are members of a wide variety of cultures. Their ability to connect authentically across differences—and to make each individual feel like they belong and are respected for the unique perspective they bring–is essential to leadership success. But knowing how to do this is not intuitive nor straightforward. It requires you to engage in ongoing reflection and skill-building around: How culture shows up in your workplace and day-to-day interactions Why it’s so important to pay attention to and continue to learn about culture How to incorporate forward-thinking actions into your leadership practice Join us for a training that will create space for you as a leader to reflect on how and why culture is relevant to your work. You will learn specific actions you can take—both “small picture” in real-time and at a larger strategic level—to build cultural intelligence and center the importance of culture in your organizational and interpersonal leadership. Through this training, you will learn how to demonstrate your commitment to belonging and inclusion through the ongoing practice of cultural intelligence.

The Gift Officer-Faculty Partnership in Academic Medical Fundraising

Grateful patients are often motivated to give because they are thankful for the care they received and want to advance research that may result in finding cures. An effective partnership with medical faculty and staff is one of the critical first steps in providing patients an opportunity to give back. Medical faculty primarily focus on providing the best possible care to patients; thus, they may not always have an opportunity to communicate why philanthropy matters in medicine effectively. Reluctance on the part of faculty sometimes stems from legal and ethical implications and a blurring of the lines related to the roles gift officers and faculty members should play. These issues often influence our ability to close gifts from grateful patients successfully. As a result, it is crucial to forge meaningful relationships built on trust that lead to a partnership between gift officers and faculty members to achieve success in grateful patient fundraising. Join us in this online training to deepen your capability as a gift officer in academic medicine and learn how to effectively partner with medical faculty for philanthropic success.

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