Diagnosing Employee Performance Issues Worksheet
💾 Want to keep your work? Fill out the worksheet, then use the Print / Save as PDF button to capture your responses. Your answers are not saved automatically. Print / Save as PDF When an employee isn’t performing as expected, the instinct is often to focus on the individual. But roughly 80% of performance problems trace back to organizational factors, not the person. This worksheet uses Carl Binder’s Six Boxes® model to help you diagnose performance issues systematically — ruling causes in or out before prescribing a fix. The Six Boxes® Model at a Glance Organizational Factors — Boxes 1–3 1. Information & FeedbackClear roles, expectations, guidance, and frequent feedback 2. Tools & ResourcesMaterials, time, processes, and a supportive environment 3. IncentivesFinancial/non-financial rewards, consequences, opportunity to succeed Individual Factors — Boxes 4–6 4. Knowledge & SkillsNecessary knowledge, experience, training, and practice 5. CapacityPhysical, intellectual, and emotional ability to perform 6. MotivesPersonal motivation aligned with work; fit for the role 1 Identify the Performance Gap Compare expected performance to actual performance to name the gap clearly. Employee / Role Expected Performance Current Performance The Gap Key Reminders Performance is task-specific — people excel at some tasks and struggle with others. […]