Course Length

University of Alberta's Customer Service Training Program- Module 2

Session #1: Service Consistency

Introduction

5:40
A Consistent Approach to Service Interactions - The Five Steps of Service

13:26
Creating Consistency Through Scripting

3:24
Conclusion

0:35
Session #2: Service Efficiency

Introduction

1:22
Managing Efficiency

6:28
Strategies to be More Efficient

7:39
Conclusion

0:58
Session #3: Managing Stress

Introduction

0:54
Supporting Client Facing Staff

9:17
Conclusion

0:39

Overview

Course Details

44 mins of video instruction
Downloadable Workbook
Access all 3 modules

Instructors

Heath Boice-Pardee
Eileen Soisson

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University of Alberta's Customer Service Training Program- Module 2

University of Alberta's Customer Service Training Program- Module 2

Table of Contents

Overview

Course Details

Instructors

We Want to Hear From You!

New for Members

Higher Ed'sWake-Up Call

Grow Leadership.Maximize Value.

Tell Us Your Story:Call for Submissions

New for Members

Higher Ed'sWake-Up Call

Grow Leadership.Maximize Value.

Tell Us Your Story:Call for Submissions

Table of Contents

Overview

Course Details

Instructors

We Want to Hear From You!

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Higher Ed's
Wake-Up Call

Grow Leadership.
Maximize Value.

Tell Us Your Story:
Call for Submissions

Higher Ed's
Wake-Up Call

Grow Leadership.
Maximize Value.

Tell Us Your Story:
Call for Submissions